The relationship between a medical facility and the patient (and his relatives, too) can be a highly sensitive subject. For this reason, to guide the user in a comfortable and safe way is crucial, especially in this context, avoiding frustration and delays that can result from a bad guidance system. FLEX project planning unit, along with the staging of wayfinding and communication solutions, is at the complete service of all healthcare and wellness facilities; the goal is always to help our partners in building up the best experience for their customers.